The most common question we get about sim cards is: it doesn’t work. The most common reason is the sim card is inserted the wrong way. Also power off the device before you insert the card.

If you cannot connect via a Spark SIM card but you can on other other networks and you have one of our 3G devices please complete the following:

Spark works on Band 850. 



then MORE





NETWORK OPERATOR – choose Spark 3G

If 4G Telstra sim refer below


Windows 10 in S mode is a version of Windows 10 that’s streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing.

Not all our tablets are Google certified. If it isn’t just means you can’t load software via Play Store but you need to load a .apk file (like a windows software file).

APK Pure is a good source of common software applications: everything from Uber to Google to Facebook and much more.

To set your digital pen to work on the tablet, on the die of the pen is a pin hole. Press the button in that hole to activate the pen. Ensure the pen has batteries inserted

If you have made some changes in your devices operating system and it doesn’t then work right, whilst it isn’t covered by our warranty, we will help you to get it right.

Contact our technical support team, providing your device serial number. We will send you a link with instructions on how to clean the operating system out.

Because we have to get this from our manufactuer, please allow a couple of days for this free service.

Here are the instructions for connecting the Q62 handheld devices to their hand grips for bar-code activation:

Windows device

Android Device

We ship to most countries except those listed by any UN declaration. Goods will not be dispatched until clear payment has been received.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days from either our base or our manufacturer. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order (no more than 3-weeks), we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

NZ Courier Post Standard

1-3 business days

North Island $20

South Island $30

International Courier (AU)

2 – 5 business days

Advised at checkout


*This is based on when we receive your order to us from our factory for delivery to you.

Delivery delays can occasionally occur. We will advise you of any delay.

Shipment to P.O. boxes or APO/FPO addresses

Rugged Tablets NZ ships to addresses within New Zealand, Australia and the APAC region addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Rugged Tablets NZ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) unless already stated on the invoice.


Rugged Tablets NZ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do ship worldwide. Please contact us for confirmation to your area.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Refer to our warranty page.

Most work is carried out in our repair centers in New Zealand or Australia. In some cases they may be have to be returned to our factory but we have a real quick turnaround, generally 7-days.

Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Rugged Tablets NZ will repair or replace your product or issue a credit / refund where a suitable replacement is not available. In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us (NB there is no specific warranty period under the Consumer Guarantees Act).

Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Without limiting any rights you have under the Consumer Guarantees Act:

  • faulty goods will be subject to the normal return procedures for the specific brand being returned.
  • freight charges will not be credited.


Need Help?

Call our Sales Team 0800100726 (+6479749265), please refer to our contact us page for our sales team hours.