FAQs
Rugged devices are designed to operate in environments where standard consumer equipment may not be suitable.
Depending on the model, rugged devices can offer protection against drops, dust, water, vibration, temperature extremes and other demanding conditions.
The level of protection varies between products, so always check the specifications of the individual device before purchasing.
What makes a tablet or laptop “rugged”?
Rugged devices are designed to operate in environments where standard consumer equipment may not be suitable.
Depending on the model, rugged devices can offer protection against drops, dust, water, vibration, temperature extremes and other demanding conditions.
The level of protection varies between products, so always check the specifications of the individual device before purchasing.
Are rugged tablets waterproof?
Not necessarily. Rugged devices have different levels of water and dust protection, usually identified by an IP rating.
The IP rating and manufacturer's conditions of use determine the level of protection provided. Always ensure protective covers and seals are correctly fitted before exposing a device to water or dust.
Can I use a rugged tablet in direct sunlight?
Many of our rugged tablets are designed for outdoor use and feature high-brightness displays that are easier to read in sunlight.
Display brightness varies between models, so check the individual product specifications or contact us for advice.
Can rugged tablets be used with gloves?
Many models support glove or wet-touch operation, but this varies between devices.
If glove operation is important for your application, let us know what type of gloves you use and we'll help identify suitable options.
Are rugged tablets suitable for vehicle use?
Yes. We offer rugged tablets and computers designed for vehicle and mobile applications, with options including vehicle docks, mounting systems, charging solutions and other accessories.
Contact us to discuss your vehicle and application requirements.
Which rugged tablet is right for my business?
That depends on how and where the device will be used.
We can help you consider factors such as:
- Screen size and brightness
- Operating system
- Processing performance
- Battery requirements
- IP and drop ratings
- Connectivity
- Barcode scanning
- Vehicle mounting
- Software compatibility
- Temperature and environmental conditions
Tell us what you need the device to do and where it will be used, and we'll help you narrow down the options.
Can I test a device before buying?
Yes. Where available, we can arrange evaluation or demonstration units for suitable projects.
This is particularly useful for larger deployments or applications where software compatibility, connectivity or environmental performance needs to be tested.
Visit our Request a Demo Unit page to find out more.
Can you help with software compatibility?
Yes. We can help identify hardware that is suitable for your software, peripherals and workflow.
For specialised applications, we recommend testing the actual software and hardware combination before committing to a larger deployment.
Where do you ship?
We ship throughout New Zealand, Australia and internationally to many destinations.
Some countries and territories may be excluded due to legal or shipping restrictions. International orders may also be subject to customs duties, taxes or other charges.
See our Shipping Policy for more information.
Delivery depends on the product specifications, availability and destination.
Products held in New Zealand can generally be dispatched quickly, while products supplied from overseas may require additional lead time.
The estimated delivery timeframe will be provided on the product page, at checkout, or with your quotation where applicable.
We hold selected products in New Zealand, while other products are supplied from our international manufacturing partners.
If you need a product urgently, contact us before ordering and we'll confirm current availability.
Absolutely.
We regularly work with businesses requiring multiple rugged tablets, laptops, handhelds and accessories.
For larger projects, we can also assist with configuration, deployment, accessories and ongoing support.
What warranty do your products have?
Warranty coverage varies by product and manufacturer.
The applicable warranty period is shown on the product page, quotation, invoice or warranty documentation.
For more information, see our Warranty Policy.
What happens if my device develops a fault?
Contact us first. We'll help determine the appropriate next step and, where required, arrange an RMA and return instructions.
Depending on the fault and applicable warranty or consumer rights, the product may be repaired, replaced or another appropriate remedy provided.
Where are warranty repairs carried out?
Most warranty work is handled through repair facilities in New Zealand. In some cases, a product may need to be returned to the manufacturer for assessment or repair.
What if my device isn't faulty?
If a returned product is found to have no fault or the issue is not covered by the applicable warranty, assessment and return freight charges may apply where permitted and where these costs have been advised.
Do you provide technical support after purchase?
Yes.
We provide local support and can assist with product configuration, troubleshooting and general technical questions.
For technical support and RMA requests, visit our Support Centre.
Returns
Can I return a product if I change my mind?
Change-of-mind returns are subject to our Returns & Refunds Policy and the applicable terms of sale.
For specialised or configured equipment, different conditions may apply.
Please contact us before returning a product.
What if I receive a damaged or incorrect product?
Contact us as soon as possible.
Please retain the original packaging and take photographs of the packaging and product, as these may be required when investigating the issue with the freight carrier.
Can I return a product if I change my mind?
Change-of-mind returns are subject to our Returns & Refunds Policy and the applicable terms of sale.
For specialised or configured equipment, different conditions may apply.
Please contact us before returning a product.
What if I receive a damaged or incorrect product?
Contact us as soon as possible.
Please retain the original packaging and take photographs of the packaging and product, as these may be required when investigating the issue with the freight carrier.
Can you configure devices before delivery?
Yes.
Depending on your requirements, we can assist with device configuration, software installation, staging and preparation before deployment.
Can you help with large deployments?
Yes. We can assist with product selection, testing, configuration, accessories and deployment planning for larger projects.
Do you offer OEM or customised solutions?
Yes. We work with businesses and organisations requiring customised rugged technology solutions.
Visit our OEM Services page to learn more.
Do you offer rugged technology consulting?
Yes.
We can help you identify the most suitable hardware for your environment, application and budget.
Our goal is simple: to recommend the right device for the job, rather than simply selling you a device.
We're happy to help.
Call Paul on +64 21 270 3920 or contact our team to discuss your requirements.
Rugged Tablets NZ
Cambridge, New Zealand