Preform a hard reset. This is like a kick start of the tablet and will often reset things. Hold the on-off button down for approximately 20 seconds. You will see the red light come back on and the tablet will reset.

Your tablet is industrial grade. In order to prevent accidental starting of a tablet, you need to press the on button for about three seconds to start.

Our pens aren't connected through Bluetooth. On the side of the pen is a pinhole. With the tablet turned on, use a pin or similar and gently insert and set the pen.

Use an Intel auto search updater for your device: https://downloadcenter.intel.com/download

The most common question we get about sim cards is: it doesn't work. The most common reason is the sim card is inserted the wrong way. Also power off the device before you insert the card.

In most cases insert as shown on device, with contact pad downwards.

With some SIM cards, if still not activated, place a little piece of tape on the top of the sim card to make a better connection.

If you cannot connect via a Spark SIM card but you can on other other networks and you have one of our 3G devices please complete the following:

Spark works on Band 850.

Go to SETTINGS

WIRELESS & NETWORKS

then MORE

then

CELLULAR NETWORK

then CHANGE PREFERRED NETWORK NETWORK TYPE TO 3G

then

NETWORK OPERATOR - choose Spark 3G

https://www.finder.com.au/fix-apn-problems

If 4G Telstra sim refer below

Windows 10 in S mode is a version of Windows 10 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing.

https://docs.microsoft.com/en-us/windows/iot-core/windows-iot

Not all our tablets are Google certified. If it isn't just means you can't load software via Play Store but you need to load a .apk file (like a windows software file).

APK Pure is a good source of common software applications: https://apkpure.com/app everything from Uber to Google to Facebook and much more.

To set your digital pen to work on the tablet, on the die of the pen is a pin hole. Press the button in that hole to activate the pen. Ensure the pen has batteries inserted.

If you have made some changes in your devices operating system and it doesn't then work right, whilst it isn't covered by our warranty, we will help you to get it right.

Contact our technical support team, providing your device serial number. We will send you a link with instructions on how to clean the operating system out.

Because we have to get this from our manufactuer, please allow a couple of days for this free service.

We ship to most countries except those listed by any UN declaration. Goods will not be dispatched until clear payment has been received.

We use the touch screen every day, but a lot of people do not even know how the touch screen is composed. Now we generally use a Capacitive Touch Panel, and this type of touch screen is generally made of tempered glass, sensor glass, PC materials, plastic materials and other components. Mainly divided into G + G, G + F + F, P + G and other types.

RUGGEDTB tablets uses this type of glass screen on a number of our devices.:

G + G Capacitive Touch Panel Is The Advantage Of What

We use the touch screen every day, but a lot of people do not even know how the touch screen is composed. Now, we generally use a capacitive touch panel, and this type of touch screen is generally made of tempered glass, sensor glass, PC materials, plastic materials and other components. Mainly divided into G + G, G + F + F, P + G and other types.

RUGGEDTB tablets uses this type of glass screen on a number of our devices.:

G + G is made of surface tempered glass + glass GLASS material of the screen, its structural sensor glass and tempered glass cover two parts. The main feature is to support hard wear, corrosion resistance, high light transmittance, smooth control and high reliability. G + G, features good durability and smooth operation. Capacitive touch panels are more used in mobile phone tablets, smart home, industrial control, car GPS and other equipment, and G + G capacitor type touch screens with touch screen display and tempered glass fully fit the way to give a better sense of vision.The pen touch function is also very popular.

G + G is made of surface tempered glass + glass GLASS material of the screen, its structural sensor glass + tempered glass cover two parts, the main feature is to support hard wear, corrosion resistance, high light transmittance, smooth control , High reliability. And G + G with its good durability and smooth operation feel famous, is a Capacitive Touch Panel in a better, and more used in mobile phone tablet, smart home, industrial control, car GPS and other equipment, and G + G capacitor Type touch screen with touch screen / display / tempered glass fully fit the way to give a better sense of vision, pen touch function is also very popular.

Most work is carried out in our repair centres in New Zealand or Australia. In some cases they may have to be returned to our factory, but we have a really quick turnaround of generally seven days.

Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Rugged Tablets NZ will repair or replace your product or issue a credit or refund where a suitable replacement is not available. In order to repair, replace or issue a credit or refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

Note: all accessories and lithium batteries are only one year cover.

• the warranty period is expired,
• the warranty label is broken or removed,
• the serial number label is missing or unrecognizable,
• the product has been modified or repaired by any unauthorized service center or personnel,
• the defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
• the defect was subject to Force Majeure, such as acts of God, flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)

Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Without limiting any rights you have under the Consumer Guarantees Act:

• • Faulty goods will be subject to the normal return procedures for the specific brand being returned.

• • Freight charges will not be credited.