The best way to resolve an issue is first to contact your main POC (point of contact) at RuggedTab via a telephone call or email. If the issue could not be resolved at that time, then a support case shall be open, and a customer will be issued a unique support case Ticket Number. The best way to log a support request is via either:

Please, note your Ticket Number and state it when making any future contact with support on the same matter. To help RuggedTab provide the best service, please include the following details:

  • Your name, Company name
  • The Business impact of the problem

Then the RUGGEDTAB product details:

  • Product description, model, version
  • Product serial number
  • Date of purchase
  • A detailed description of the problem (incl. any error messages received)
  • Other information which may help to resolve the matter

Please, note the standard response time is within 2 business days.

If the problem is critical and severe the response time is within 1 business day.

Thank you.