Shipping & Delivery Policy

At Rugged Tablets NZ, we aim to dispatch and deliver your order as quickly and reliably as possible. As many of our products are specialised commercial and industrial devices, some products may be shipped from our New Zealand stock while others may be supplied directly from our manufacturers or suppliers.

Order Processing

Orders are generally processed within two business days, either from our New Zealand operation or from our suppliers, unless otherwise stated on the individual product page or quotation.

Orders are not normally shipped or delivered on weekends or New Zealand public holidays.

During periods of high demand, product availability or international freight disruptions, shipments may take longer than expected. If we become aware of a significant delay affecting your order, we will contact you by email or phone.

Shipping Rates

Shipping charges are calculated and displayed at checkout where available.

For specialised, oversized or international shipments, freight charges may be quoted separately or confirmed before your order is dispatched.

Estimated Delivery Times

New Zealand – Standard Courier

Estimated delivery: 1–3 business days

This estimate applies once your order has been dispatched and is subject to the courier service and delivery location.

Australia – International Courier

Estimated delivery: 2–5 business days

Shipping charges will be advised at checkout or confirmed as part of your quotation/order.

Products Supplied from Overseas

Some products are ordered from our factory or international suppliers before being dispatched to you. Where this applies, the delivery timeframe shown or quoted will include an estimated lead time.

Delivery estimates are provided as a guide and cannot be guaranteed. Delays can occasionally occur due to freight carriers, customs clearance, product availability or circumstances outside our control.

Where we are aware of a delay, we will keep you informed.

Delivery Addresses

We require a physical delivery address and generally cannot ship to P.O. Boxes or APO/FPO addresses.

Rugged Tablets NZ regularly ships to customers throughout New Zealand, Australia and the wider Asia-Pacific (APAC) region.

For other international destinations, please contact us to confirm shipping availability and freight costs.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipment confirmation containing your tracking number and, where available, a link to track your delivery.

Please allow up to 24 hours for tracking information to become active after your shipment has been collected by the carrier.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, tariffs, brokerage fees and other charges may apply depending on the destination country.

Unless specifically stated otherwise on your quotation or invoice, these charges are the responsibility of the customer.

Rugged Tablets NZ is not responsible for delays caused by customs or local import authorities.

Damaged or Lost Shipments

We take care to ensure products are appropriately packaged before dispatch.

If your order arrives damaged, or you believe it has been lost in transit, please contact Rugged Tablets NZ as soon as possible so we can assist you and, where appropriate, lodge or support a claim with the freight carrier.

For damaged deliveries, please retain the product, original packaging and shipping materials and take photographs of any visible damage. These may be required to process a freight claim.

Please do not dispose of damaged goods or packaging until the matter has been resolved.