RUGGEDTAB Hardware Standard Limited Warranty

 

By using the Product, you are agreeing to be bound by the terms of this standard limited warranty (“Warranty”) as set out below. If you don’t agree with any of the conditions, then you should contact us: paul@ruggedtabs.co.nz

This Warranty applies to RUGGEDTAB branded products.

  1. Consumer’s Legal Rights

This warranty gives you specific legal rights, and you may have other rights that vary from country to country (or by state or province). Other than as permitted by law, RUGGEDTAB does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract.

  1. Coverage of Warranty

RUGGEDTAB warrants the hardware product and the accessories (specified below) contained in the original packaging (the “Product”) against defects in materials and workmanship when used normally in accordance with our published guidelines for a period of time specified below from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Our published guidelines include but are not limited to information contained in technical specifications, user manuals, and service communications.

Hardware Product – as per product description

Battery – 90 days

Accessories:

Additional AC Adapter/Power Cord– 1 Year

Battery Charger – 1 Year

Additional Battery – 90 days

Detachable keyboard – 1 Year

Office Dock Station – 1 Year

Vehicle Dock Station – 1 Year

Hard Drive/SSD – 1 Year

Spare Parts: 30 days

  1. Exclusion of Warranty

RUGGETAB does not warrant that the operation of the RUGGEDTAB Product will be uninterrupted or error-free. RUGGEDTAB are not responsible for damage arising from failure to follow instructions relating to the Product’s use.

This Warranty does not apply:

to software distributed by RUGGEDTAB with or without the RUGGEDTAB brand (including, but not limited to system software);

to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;

to damage caused by use with a third party component or product;

to damage caused by accident, abuse, misuse, fire, earthquake or other external cause;

to damage caused by service (including, upgrades and expansions), repair and modification performed by anyone who is not a representative of RUGGEDTAB or an Authorized Service Provider;

to the Product that has been disassembled or opened from its original assembly;

to defects caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to, carry case, shoulder or hand strap, screen protection films and any other options and accessories not listed in Section B or covered under a separate warranty;

to any costs or damages incurred in shipping the product to RUGGEDTAB or an Authorized Service Center;

to components of the system that fail to meet RUGGEDTAB’S definition of defective, including but not limited to, LCD panels with less than five (5) defective pixels;

has the serial number sticker or service tag on the system missing, defaced, or modified in any manner;

to the Products for which RUGGEDTAB has not received payment;

if RUGGEDTAB  receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

  • Customer Responsibilities

Before you ship the Product(s) to RUGGEDTAB, make sure to back up the data on the hard drive(s) and any other storage device(s) in the Product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. RUGGEDTAB is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT GLOBAL COMMUNICATIONS LTD ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE PRODUCT SERVICED.

  • Warranty Services

If during the Warranty Period you submit a claim to us or in accordance with this warranty, RUGGEDTAB will, at its option:

(i) repair the Product using new or previously used parts that are equivalent to new in performance and reliability,

(ii) replace the Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability.

A Product or part that is repaired or replaced assumes the remaining term of the Warranty. When a Product or part is replaced, any replacement item becomes your property and the replaced item becomes RUGGEDTAB’s property.

  • Limited Liability to Commercial Customers (Including Small, Medium and Large Business and Government and Public Sector Customers) and Resellers.

This paragraph applies if you purchase RUGGEDTAB products for resale or for commercial or professional purposes. RUGEDTAB’S RESPONSIBILITY FOR DEFECTS IN MATERIALS OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED ABOVE FOR RUGGEDTAB -BRANDED PRODUCTS, RUGGEDTAB PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION (1) OF MERCHANT ABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NO INFRINGEMENT; (2) RELATING TO ANY THIRD-PARTY PRODUCT OR SOFTWARE; OR (3) REGARDING THE RESULTS TO BE OBTAINED FROM THE PRODUCT OR SOFTWARE. TO THE EXTENT PERMITTED BY LAWS, RUGGEDTAB EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.

  • Limited Liability to Consumers

This section applies if you purchase RUGGEDTAB products that are normally used for personal, family or household purposes.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

RUGGEDTAB’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.

EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, RUGGEDTAB DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANT ABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

  • Limited Liability to All Customers

FOR ALL CUSTOMERS. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY, AND WE DO NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. RUGGEDTAB DOES NOT WARRANT THAT THE OPERATION OF ANY RUGGEDTAB PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

  • How to Obtain Warranty Services

The damaged unit must be shipped to the RUGGEDTAB Repair Center under a valid RMA number issued by the Repair Center. Should you need to contact the Repair Center please call RUGGEDTAB Technical Support at +64 7 9746265 or email paul@ruggedtabs.co.nz to obtain an RMA number for the return. A valid proof of purchase must accompany the request for RMA. Goods returned without a valid RMA number will be refused and returned to sender. All shipping charges associated with the return of the product to RUGGEDTAB will be the responsibility of the sender. RUGGEDTAB will return all products deemed to be covered by this warranty no charge to customer. The Repair Center will make every effort to turnaround the repair of the Product in a timely manner. However, some repairs may require additional time to complete based on the nature of the repair or parts availability. All repairs will be completed within a time deemed reasonable by the Repair Center.

  • Additional Warranty Options

The additional warranty programs must be purchased within 90 days of your original purchase. Upon purchasing an additional warranty program, RUGGEDTAB will mail to you an optional Warranty Certificate for your records.

  • RUGGEDTAB Peace of Mind Warranty

The terms and conditions of the Peace of Mind Warranty shall refer to a separate RUGGEDTAB PEACE OF MIND WARRANTY, for more information please visit below link:

  • RUGGEDTAB Extended Warranty

By choosing to purchase an extended warranty, you will lengthen the time of the standard limited warranty to cover the parts and labor cost associated with repair to your Product. The terms and conditions of this Standard Limited Warranty will apply to the Extended Warranty. The extended warranty does not cover the battery.

Our shipment time back to normal

I am pleased to advise that as of 18th February our shipments from China are back to normal.

Thanks to many for your patience.

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